Clinic policy

When booking an appointment a deposit of your total appointment must be paid to secure your booking. The deposit is fully refundable as long as a minimum of 48 hours notice is issued to rearrange or cancel your booking. 

Notice of less than 48 hours will result in the deposit being retained. If deposits are lost, rebooking must be paid in full to secure the next appointment. 

Deposits are to be paid on the same day as booking, failure to do so will result in cancellation. 

 

Colonic courses are non refundable. Colonic courses purchased from 01/02/2024 onwards are valid for six months from the date of purchase only. Colonic courses prior 01/02/2024 are valid for 12 months only. Course of treatments not used within the given time period will be invalid and treatments will be lost. 

 

Please be advised that cancellations and rescheduling issued up to 48 hours before an appointment will be processed without penalty. 

Cancellations and rescheduling less than 48 hours before appointment will result in loss of deposit. 

Cancellations made on the day of appointment or failure to show up to appointment on the day will result in full payment being charged.  

 

Please understand that arriving late has a negative impact on clinic schedule. 

Should you face challenges that will delay your appointment please notify me. 

Should the delay be 10 minutes or more it will feed into your appointment time. To avoid this please plan a safe journey to ensure you arrive 10 – 15 minutes before your appointment. 

 

At Colon Care we accept cash and card. Should you wish to pay with cash only for a treatment a deposit is still required. This can be paid prior to treatment.